The Small Print
Why good disability policies fail
For anyone who writes, owns or has to follow a policy
This is for you if
- Your policy says one thing and the complaints say another
- The person who wrote the policy has left and nobody is sure who owns it now
- Frontline staff can't tell you what the policy says or where to find it
- The same complaint keeps coming back after it was marked as resolved
- You're about to sign off a policy and nobody has tried using it
What we'll cover
- Why a policy that reads well still produces a bad experience
- Who owns it once the person who wrote it has moved on
- What testing a policy looks like, as opposed to reviewing one
- How to write something people can follow under pressure, in thirty seconds, with a queue behind them
How it runs
Each session is an hour on Google Meet. I talk for 45 minutes and take questions for 15. Automatic captions are on. You join muted with your camera off. Everyone who registers gets the recording, with captions, and the slides. If you'd like a transcript, say so when you register and I'll send one. It's free. I finish with a minute on how I can help further, if you want it.
There's no BSL interpretation or phone dial-in at the moment. If either would make the difference for you, email me and I'll see what I can do.
I'm not a lawyer and this isn't legal advice.
Bring a situation
Bring a policy you're not sure about. Send the problem when you register if you'd rather not raise it live, and I'll cover it without naming you or your organisation.
Thursday 10 December 2026, 12.30 to 1.30pm UK time
Register for this session on LumaMissed session one?
Read what I covered, and download the one-page resources from the session.