Work with me
I work in two places, at work and in the services organisations run. The work often crosses between them, since the people who use a service and the people who deliver it are covered by the same law.
At work
For line managers, HR and people teams, and senior leaders. It's usually one of these.
- A briefing for managers on what to do when someone tells them they're disabled or asks for a change
- A review of your disability, adjustments or recruitment policy, tested against what actually happens
- Workshops and manager programmes on disability confidence and inclusive language
- A second opinion when a case is tricky and you're not sure what to do
Most employers start with a 60-minute online briefing for their team, which costs £950.
In the services you run
For anyone running a service the public uses, including transport operators, councils, regulators and charities.
- An access health check of your website, building or service
- Full WCAG 2.2 AA audits with a remediation plan and a developer walkthrough
- Policy reviews, consultation responses, evidence submissions and board papers
- Panel, advisory and non-executive work
The health check is a quick, prioritised look at where the biggest barriers are, before anyone commits to a full audit. I check your ten most used or most important pages and journeys, by keyboard and against the criteria that cause people the most trouble. You get a short plain English report with the ten issues that matter most, ranked by how much they affect people against how hard they are to fix, and a straight answer on whether a full audit is worth it. It's indicative, so it doesn't support a conformance claim or an accessibility statement.
Most services start with an access health check, which costs £1,200.
Everything else
Prices for everything else are in my rate card, which I'll send with a scope.
Audits
Full WCAG 2.2 AA reviews with remediation documentation and a developer walkthrough, plus physical and service access reviews. I work through them criterion by criterion, by keyboard and with a screen reader, and use automated tools only as a first pass.
Policy and written guidance
Policy reviews, consultation responses, evidence submissions, board and committee papers, and strategy documents. Policies are reviewed against what actually happens when someone uses them.
Workshops and programmes
Disability confidence, inclusive language, accessible service delivery, and manager capability programmes. Delivered in person and online.
Panels, advisory and non-executive work
Consumer and user panels, independent advisory groups, and board and committee appointments. I currently sit on the Civil Aviation Authority's Consumer Panel.
How an audit works
I test against every WCAG 2.2 AA success criterion by hand, by keyboard and with a screen reader, and I use automated tools only as a first pass. I pay particular attention to the criteria scanners miss, including focus visible, focus not obscured, dragging movements, target size and error handling. You get a report that says what fails, where, why it matters to the people it affects, and how to fix it, plus a walkthrough with your developers.
What happens next
-
You send a few lines. A sentence about what's not working is enough. No brief, no procurement portal.
-
I reply within two working days. From my own inbox, not an autoresponder.
-
We work out if I'm the right person. If I'm not, I'll say so and point you towards someone who is.
For procurement teams
I work as a sole trader. Every piece of work starts with a written scope and quote, and nothing is billed until you've agreed it.
Get in touch
A sentence about what isn't working is enough to start.