Work with me
I help employers and the organisations that serve the public with disability and access. For employers, that's training for managers, policy reviews and a second opinion on a difficult case. For services, it's accessibility audits, policy reviews and consultation responses. The two starting points, with prices, are below.
I sit on the Department for Work and Pensions' Professional Advisers Group for Disability Confident, and on the Civil Aviation Authority's Consumer Panel.
For employers
Work for HR and people teams, senior leaders and the line managers they support. It's usually one of these five things.
- Any session from The Small Print, run privately for your managers, HR team or frontline staff, with your situations and your questions
- Training for managers on what to do when someone tells them they're disabled or asks for a change
- A review of your disability, adjustments or recruitment policy, checked against how it's used day to day
- Workshops and manager programmes on disability confidence and inclusive language
- A second opinion when a case is tricky and you're not sure what to do
A training session for your managers starts with a short call so I can build it around your sector and what they're dealing with. I run it live with time for questions, then send the slides and a one-page summary for anyone who missed it.
The usual starting point is a 60-minute online training session for your managers, or a private run of The Small Print. Either costs £950 however many people join, with no VAT to add.
I'm going to be much more mindful about proactively including accessibility information and adjustments, rather than waiting for people to ask.
For services the public uses
Work for councils, charities, care providers, schools and colleges, transport operators and regulators. It's usually one of these.
- An access health check of your website
- A full accessibility audit of your website against WCAG 2.2 AA, with a fix list and a walkthrough for your developers
- An access review of a building, a route or a service, done the same way
- Policy reviews, consultation responses, evidence submissions and board papers
The health check is a quick look at where the biggest barriers on your website are, before anyone commits to a full audit. I test your ten most used or most important pages and journeys by hand, by keyboard and against the parts of the standard that most often go wrong, like focus, form errors and contrast. You get a short plain English report with the ten issues that matter most, ranked by how much they affect people against how hard they are to fix, and a straight answer on whether a full audit is worth it. It's a first look rather than a full audit, so it can't back an accessibility statement or a claim that your site meets the standard.
The usual starting point is an access health check. It costs £1,200 with no VAT to add, and you'll have the report within ten working days.
Testimonial
I’ve worked with Hugh on disability advisory work, and my confidence in his approach is why I asked my team at Disability Action Haringey to attend The Small Print. He combines lived experience with a strong understanding of policy and turns that knowledge into clear, practical action. He helps people understand what needs to change and gives them the tools to get started. I would strongly recommend Hugh to any organisation serious about removing barriers and making disability inclusion part of everyday practice.
Everything else
Prices for everything else are in my rate card, which I'll send with a scope.
Audits
Full website audits against WCAG 2.2 AA, and access reviews of buildings and services. On a website I test every criterion by hand and by keyboard, with zoom, reflow and contrast checks, and look hardest at what scanners miss, like focus, target size and error handling. You get a report that says what fails, where, why it matters and how to fix it, plus a walkthrough with your developers.
Policy and written guidance
Policy reviews, consultation responses, evidence submissions, board and committee papers, and strategy documents. I read each policy against the Equality Act duties and against what happens when someone has to use it.
Training, workshops and programmes
Online training sessions for teams of any size, workshops for up to twenty people built on your own situations, and a three-part programme for a group of managers. Topics include disability confidence, inclusive language and making a service accessible. In person or online.
Panels, advisory and non-executive work
Consumer and user panels, independent advisory groups, and board and committee appointments.
Not ready to talk yet?
The Small Print is my free monthly online session. Each one takes a real problem people run into with disability and access and works through what to do about it.
What happens next
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You send a few lines or book a call. You don't need a brief. The call is free.
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I reply within two working days. Personally, by email.
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We work out if I'm the right person. If I'm not, I'll say so and point you towards someone who is.
For procurement teams
I work as a sole trader and I'm not VAT registered, so the price I quote is the price you pay. Every piece of work starts with a written scope and quote, and nothing is billed until you've agreed it. Quotes are held for three months and invoices are due within thirty days.
I hold public liability and professional indemnity insurance, with certificates available on request, and I'm registered with the Information Commissioner's Office, registration ZC249686.
Get in touch
Send a message through the form, or email me directly.