Most people I work with want to get this right and aren't sure where to start. I work with employers and the organisations that serve the public. That means line managers, HR and people teams, and the councils, charities, care providers, schools, transport operators and regulators whose services disabled people use every day.
A free hour each month for managers, HR teams and anyone who works with the public. Each session takes one everyday moment that turns out to be about disability and works through what to actually do. Live captions are on, and everyone who registers gets the recording, slides and transcript.
Next session
For managers, HR and anyone who works with the public
See every session of The Small Print
One email a month with the next session, plus the recording of the last one. New writing from The Asterisk comes on the same list, and you can choose which you get. No pitches, and you can leave whenever you like.
Strategy informed by reality. Bringing the footnote to the headline.
The Feature
The Supreme Court told bus operators they must do more than ask. It did not say what to do instead, and the gap between the two is where disabled passengers are left to negotiate their own access.
Read every piece of The Asterisk
Every piece is published here in full first. A shorter version goes out by email on Substack.
Audits that survive scrutiny, policy that survives consultation, and training people actually remember.
For line managers, HR and people teams, and senior leaders. Most employers start with a 60-minute online training session for their managers, which costs £950.
For anyone running a service the public uses. Councils, charities, care providers, schools and colleges, transport operators and regulators. Most services start with an access health check, which costs £1,200.
Or send me a message. I reply within two working days.
Consumer Panel
Professional Advisers Group
Chair, national conference, 2025
Policy and Advocacy Impact, We Create Space, 2025
Reply within two working days
No brief required. A sentence about what isn't working is enough to start.
Start a conversation
The best conversations start with a half-formed problem, not a finished brief. If something isn't working for disabled people and you're not sure why, that's a good place to begin.
You send a few lines or book a call. A sentence about what's not working is enough. No brief, no procurement portal. The first call is free.
I reply within two working days. From my own inbox, not an autoresponder.
We work out if I'm the right person. If I'm not, I'll say so and point you towards someone who is.
Goes straight to my inbox. Nothing else happens to it.
Your details are used only to reply to your message. They are not added to a mailing list or shared with anyone. The privacy notice sets out exactly what is collected, how long it is kept and how to have it deleted.
Same inbox, same two working days.
No preparation needed. A rough outline of the problem is enough, and thirty minutes is usually plenty to start.
Booking is handled by Calendly. Nothing from Calendly loads until you choose to open it, and that includes its cookies.